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Field Service Tech I - 2987

New Brighton, MN
Title: Field Service Tech I - 2987

Location: New Brighton, MN
The Field Service Technician will work alongside the Sr. Field Service Technician as needed acclimating themselves to processes and procedures while working on-site servicing to customer needs. They will travel both nationally and internationally to various customer sites where they will be building, installing, maintaining and repairing large electrical and mechanical equipment and components used to test the performance of aircraft engines. These components and equipment measure up to 25 feet in length and weigh up to 30 tons.
Essential Duties and Responsibilities:
  • Assist with building and/or installing electrical and mechanical equipment and components measuring up to 25ft in length and weighing up to 30 tons as specified in engineering drawings using aerial lift platforms, overhead cranes, and ground handling equipment.
  • Under the supervision of the Sr. Field Service Technician, calibrate, maintain, and repair mechanical, pneumatic, hydraulic, and electrical equipment as needed by performing troubleshooting procedures based off of drawings, engineering feedback, and acceptance testing results.
  • Prep area for new equipment installation by removing and/or modifying existing customer equipment.
  • Assist the Sr. Field Service Technician with coordinating and managing daily site activities of local sub-contractors.
  • Under the supervision of the Sr. Field Service Technician, commission and perform final inspection of our product ensuring everything is working in accordance to product manual and customer needs.
  • Provide start-up assistance and operational training to the customer.
  • Follow all safety practices and the customer’s security protocols while working on site; also ensure that sub-contractors follow the same safety practices and protocols.
  • Under the guidance of the Sr. Field Service Technician, perform factory inspections and functional testing of equipment to ensure our suppliers meet the Company’s equipment specification.
  • Provide documentation of all completed work by submitting site reports, red line drawings, and installation feedback forms.
  • Provide support and back-up troubleshooting for the Field Service Team Manager while in the office and on-call.
  • Build electrical assemblies as required prior to installation on site.
  • Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
  • Other duties as assigned.
The above position description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of the position. It is not to be construed as an exhaustive statement of job functions. The employee may be required to perform other job-related duties as requested. Position responsibilities are subject to change over time to accommodate changing organizational needs.

  • 3+ years of related work experience required.
  • Technical degree in an electrical or electro-mechanical discipline highly preferred.
  • Experience installing automated electro-mechanical systems in an industrial environment.
  • Experience installing electrical wiring, conduit and trouble-shooting.
  • Experience with reading engineering schematics/drawings.
  • Experience using a variety of mechanized tools, jacks, hoists, and diagnostic equipment.
  • Able and willing to travel up to 75% of the time both domestically and internationally, work overtime and on-call as required.
  • Able and willing to work in narrow workspaces and in extreme temperature ranges.
  • Demonstrated experience with diagnosing mechanical, electrical, pneumatic, and hydraulic issues accurately with proven ability to multi-task and work under pressure to meet deadlines.
  • Able to use various hand tools and equipment required for installation, maintenance and repair of heavy equipment and components.
  • Self-motived, organized, decisive, with proven ability to prioritize tasks while making decisions within the scope of assigned authority.
  • Demonstrated ability to learn new skills quickly and show solid analytical and problem-solving skills including problem identification, analysis, and execution.
  • Demonstrate accuracy and thoroughness; actively seeks opportunities to improve and promote quality and monitors own work to ensure quality of work satisfies customer expectations.
  • Strong interpersonal and communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service and team experience.

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Onward Technologies is an Equal Opportunity Affirmative Action employer.  We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits promotions, training, termination or any other condition of employment or career development.   All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, veteran status, disability status or any other legally protected status.


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