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Engineering Technical Support

Bensenville, IL
Title: Engineering Technical Support

Location: Bensenville, IL

Position Reports to Engineering Leader – Duties include the following:
  • Ensure the profitability of incoming orders by reviewing all terms and conditions of the customer PO.
  • Ensure process plan for parts delivers a product that meets our customer expectations.
  • Support needs of the Engineering team by providing resources to assist and flex as needed to keep the information and jobs flowing.
  • Engineering Technical Support Responsibilities.
    • Contract Review Duties:
      • Review orders based on Smart Sequence schedule.
      • Verify price, delivery, revision, and profitability of incoming orders.
      • Ensure each job release has current material costs, lead time and process.
      • Confirm process routings and fabrication drawings to be legible for Production.
      • Confirm we have all 2D/3D files available for the PE and Layout processes.
      • Request files, or clarifying information, from customer if missing
  • Engineering Duties:
    • Thoroughly understand all aspects of the part requirements and specifications.
    • Collaborate with the Project Engineers on tolerance, manufacturability, and advise on any changes required to meet their specifications.
    • Translate customer requirements and expectations using the red layer standards.
    • Develop process plans in M1 with all information required to fabricate to specification and meet customer quality requirements.
  • Estimator Duties:
    • Thoroughly understand customer requirements to provide accurate pricing.
    • Provide quotes and proposals that demonstrate value to our customer within an appropriate time frame.
    • Collaborate with purchasing and suppliers to get the best pricing and delivery while also ensuring high quality.
    • Prepare labor and material studies to accurately determine cost.
    • Utilize a predetermined margin goal to estimate sell pricing.
  • Production Support Duties:
    • Provide production with working documents and visual work instructions.
    • Have the knowledge of current project statuses, being aware of current. workloads, and how long it will take to complete the project.
    • Develop relationships with Production Teams to work effectively together.
    • Flex to other functions to help level workload in overburdened times, providing resources in both Production and Lean facilities projects.

  • BS Degree Preferred
  • Experience in 2D/3D software a plus (SOLIDWORKS preferred)
  • Excellent computer skills
  • Blueprint reading and technical aptitude
  • Excellent communication and teamwork skills
  • Ability to understand and follow instructions
  • Sheet metal experience a plus Self-starter who can work cross-functionally with other people

If you wish to review our other job opportunities, please go to our careers page:
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Onward Technologies is an Equal Opportunity Affirmative Action employer.  We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits promotions, training, termination or any other condition of employment or career development.   All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, veteran status, disability status or any other legally protected status.

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